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Unlike
the other leading tape manufacturers, you
can purchase your splicing tape solutions
directly from Adhesives Research.
Our ARclad® DIRECT service program allows
you to increase productivity and reduce production
costs through timely advice on a one-to-one
basis from our direct sales force.
This new program is designed to ensure that
all of our customers receive the highest level
of service and value when buying directly
from Adhesives Research. For you this means
immediate, customized solutions from experts
when you have a splicing issue and time is
of the essence.
When purchasing directly from Adhesives Research,
ARclad® DIRECT provides the following:
Direct
Technical Sales Representation
Knowledgeable
answers and expert service.
Direct
Technical Service Representatives
Timely
support for solving complex splicing changes.
Dedicated
Customer Service Representatives
Thorough
familiarity with your account and any special
requirements you may have.
Service
PLUS Program
Innovative
customer service program designed to add a
new level of personalized service.
Dedicated
Splicing R & D Team
Constantly
upgrading and designing new splicing technology.
Product
Warehouse
Fully
stocked to ensure timely deliveries.
Online
Ordering
Call
Becky Garman at 800-445-6240 or 717-235-7979,
ext. 3268,
to enroll.
Please
contact Adhesives Research to determine the
availability of ARclad® DIRECT in your
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We
do more than just sell tapes. We provide solutions
for the unique and varied challenges of splicing
applications. By combining our technical expertise
with our direct sales force capabilities,
we not only meet these challenges, but provide
a level of service unequaled in our industry.
Service PLUS is an innovative customer service
program designed for one-on-one, interactive
communication and partnering. The interaction
between our direct sales force and your operators
and supervisors provides the prompt responsiveness
that you deserve. Plus, you enjoy the following
features:
Splicing
Tape Audits
We
will conduct detailed analysis of your splicing
requirements and make recommendations for
optimizing splicing performance and eliminating
machine downtime.
24-Hour
Trial Evaluations (U.S., Canada, Europe)
Our
representatives will assist with new tape
trials, working with each shift around the
clock, if necessary.
Trial
Analysis Reports
Once
trials are complete, we’ll prepare full
performance reports on tape trial runs to
assist you with final product selection.
Testing
Services
We
offer specialized testing services to determine
answers to difficult splicing applications.
Please call to make arrangements for specialized
testing services.
24-Hour
Technical Assistance (U.S., Canada, Europe)
When
a question arises, we'll respond to customer
requests within 24 hours.
Seminars
and Training
We'll
conduct free seminars and technical training
sessions on-site and address new splicing
technologies.
Free
Trial Samples
We'll
provide free splicing tape samples for initial
trialing.
Dispenser
Maintenance
We
provide on-site maintenance of ARclad®
tape dispensers.
Order
Acknowledgments
We'll
acknowledge your order within 24 hours.
Please
contact Adhesives Research to determine the
availability of Service PLUS in your area.
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